Live Toolkit session
Keep Change Create Submissions
85
Ideas captured
520
Total upvotes
4
Themes
6
Teams contributing
Most upvoted ideas
- 21Experiences becoming global!!!!!Customer & Product · Change / Combine · Unassigned
- 19Both teams should combine all documentation into one Notion database.Tools & Tech · Change / Combine · Customer Support & Customer Success
- 16Open collaboration cross-departmentally for operationsCulture & Rituals · Keep & Protect (Confetti) · Experience & Vendor Operations
- 15Create a policy/standardize use of Slack channels.Tools & Tech · Change / Combine · Customer Support & Customer Success
- 14Use slack less for bigger questions/projects/repeat questionsCulture & Rituals · Change / Combine · Experience & Vendor Operations
- 14WHITE ELEPHANTCustomer & Product · Newly Create Together · Experience & Vendor Operations
- 14Q4 retro recap meetings to provide feedback on everything that goes right and wrong in Q4 for own team and across departmentsCulture & Rituals · Keep & Protect (Confetti) · Customer Support & Customer Success
- 13Hubspot, vitally, gong, slack, zoom, chilipiper, notion, viktor/claudeTools & Tech · Keep & Protect (Stadium) · Sales + GTM
- 13Global kit fulfillment!!!!Tools & Tech · Newly Create Together · Experience & Vendor Operations
- 13Clear agendas and timelines in meetings; respecting people's timeCulture & Rituals · Change / Combine · Experience & Vendor Operations
Raised by more than one team
Where separate groups landed on the same ask, independently.
Keep the Monthly All-Hands
29 upvotesRaised independently by three teams — the single most repeated idea of the session.
- People Ops, Legal & Finance — Monthly All-Hands
- Engineering/Product — monthly all hands
- Customer Support & Customer Success — Keep Company All-Hands meetings scheduled
Fix Slack hygiene and channel norms
41 upvotesThree teams flagged Slack as the thing that most needs rules.
- Customer Support & Customer Success — Create a policy/standardize use of Slack channels.
- Experience & Vendor Operations — Use slack less for bigger questions/projects/repeat questions
- Engineering/Product — Slack hygiene
One source of truth for documentation
33 upvotesConsolidating docs, workflows and systems came up across three teams.
- Customer Support & Customer Success — Both teams should combine all documentation into one Notion database.
- Experience & Vendor Operations — One source of truth for everything
- Experience & Vendor Operations — documented workflows for everytthingggg
- People Ops, Legal & Finance — HRIS - one system ideal
Consolidate onto one support stack (Intercom)
13 upvotesSupport, Legal and Sales all pointed at merging inboxes and tooling into Intercom.
- Customer Support & Customer Success — Both teams should move together into one workspace on Intercom.
- People Ops, Legal & Finance — Merge the Front processes into Intercom (Risk/fix customer visibility problem, if that is the case on Intercom as it is on Zendesk)
- Sales + GTM — Intercom, hubspot, gong
Pick one internal meeting platform
12 upvotesTwo teams asked the same question: Zoom or Google Meet, and why pay for both.
- People Ops, Legal & Finance — Discussion - Gmeet for internal only? Why pay for everyone to have a zoom license
- Customer Support & Customer Success — Decide on an internal meeting platform - Google Meet vs Zoom
Meeting discipline: agendas, timeboxes, respect for time
20 upvotesTwo teams called for clearer meeting structure and etiquette.
- Experience & Vendor Operations — Clear agendas and timelines in meetings; respecting people's time
- Engineering/Product — Meeting etiquette (L10s vs. updates vs. deep thinking/ unblock)
More team building, more often
17 upvotesTwo teams asked for lightweight, frequent connection moments.
- People Ops, Legal & Finance — More team building events :) 30 minute ones are really helpful
- Customer Support & Customer Success — Monthly self-facilitated events for individual teams (Taboo, Charades, etc. where a host is not needed)
Take Experiences global
26 upvotesSubmitted twice and the highest-voted idea of the whole session.
- Unassigned — Experiences becoming global!!!!!
- Experience & Vendor Operations — Experiences going global!!!!!
What each theme said
Culture & Rituals
14 ideas · 145 upvotesThe rituals people want protected are the shared ones: the Monthly All-Hands was named by three separate teams, alongside a culture of continuous improvement and open cross-departmental collaboration. What people want changed is how we talk — maximum transparency with no politics, meetings with real agendas that respect people's time, and less Slack for anything bigger than a quick question. The build ask is lightweight and frequent: short team-building moments and Q4 retro recaps that cross departments.
Customer & Product
17 ideas · 87 upvotesGoing global with Experiences was the single loudest idea of the session, and it pairs with a clear appetite for combining catalogs — alcohol vendors on Stadium, overlapped customers, synergized experiences, and a White Elephant moment for Q4. The counterweight is focus: several submissions warned about the "diner menu problem" of too many items, and asked for curation, MVP focus and comfort saying no. One single contact per customer came through as the trust marker.
Tools & Tech
32 ideas · 180 upvotesThis is where the merge gets real. Teams agreed on consolidation more than on any specific tool: one documentation home, one support workspace, one meeting platform, one HRIS. Loom, Figma, Claude, Mixpanel and the Hubspot/Gong/Slack stack were all named as keepers. The risks named are vendor-facing — billing timelines, contradictory guidance and vendor trust — which suggests the tooling decisions should be sequenced behind a clear vendor communication plan.
Workflows
22 ideas · 108 upvotesThe workflow asks are about ownership and predictability: one unified org chart, project plans with named owners, documented workflows, clear company-wide prioritization, and defined approval paths for pricing, signatures and legal. Support and Sales both offered concrete integrations — Stadium's shipping communications for Confetti products, and Stadium's faster pre-booking motion against Confetti's booking flow. The stated risk is cultural: don't change for the sake of change, and don't avoid change out of comfort.
By column
- Keep & Protect (Stadium)11 ideas · 98 upvotes
- Keep & Protect (Confetti)7 ideas · 41 upvotes
- Change / Combine36 ideas · 243 upvotes
- Newly Create Together23 ideas · 109 upvotes
- Trust-Damagers / Risks8 ideas · 29 upvotes
By team
- Experience & Vendor Operations29 ideas · 192 upvotes
- Engineering/Product23 ideas · 97 upvotes
- Customer Support & Customer Success15 ideas · 122 upvotes
- People Ops, Legal & Finance13 ideas · 62 upvotes
- Sales + GTM4 ideas · 26 upvotes
- Unassigned1 ideas · 21 upvotes
Every idea by theme
Keep & Protect (Stadium)
- 13Monthly All-HandsPeople Ops, Legal & Finance · Laura
- 12culture of continuous improvementExperience & Vendor Operations · Savvy
- 10monthly all handsEngineering/Product · Morgan Rubinfeld
- 6Keep Company All-Hands meetings scheduledCustomer Support & Customer Success · Alexa
- 6Implement EOS throughout all teams.Customer Support & Customer Success · Alexa
Keep & Protect (Confetti)
- 16Open collaboration cross-departmentally for operationsExperience & Vendor Operations · Savvy
- 14Q4 retro recap meetings to provide feedback on everything that goes right and wrong in Q4 for own team and across departmentsCustomer Support & Customer Success · Alexa
Change / Combine
- 14Use slack less for bigger questions/projects/repeat questionsExperience & Vendor Operations · Savvy
- 13Clear agendas and timelines in meetings; respecting people's timeExperience & Vendor Operations · Savvy
- 11Maximum transparency, don't hold back on feedback/ ideas - no politicsEngineering/Product · Morgan Rubinfeld
- 8general working independence and flexibilityEngineering/Product · Morgan Rubinfeld
Newly Create Together
- 9More team building events :) 30 minute ones are really helpfulPeople Ops, Legal & Finance · Laura
- 8Monthly self-facilitated events for individual teams (Taboo, Charades, etc. where a host is not needed)Customer Support & Customer Success · Alexa
- 5Create a toolkit to help streamline annual reviews and quarterly reviews (peer and manager).Customer Support & Customer Success · Alexa
Keep, Change, Create — Live Toolkit session · session SB75V9 · August 31, 2026